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Signal’s integrated service model provides wireless handset insurance programs that have less risk, more flexibility and increased profitability, all combined with high quality service. We utilize a customizable, comprehensive, flexible, integrated platform which provides Claims Management, Logistics, and Repair Processing linked by an integrated IT system. The result is a simple, scalable, rapid-response claims adjudication process that results in high satisfaction for our wireless clients and their subscribers. |
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Insurance programs that are either stand-alone or bundled with an Extended Service Contract. |
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Claims administration handled in company-owned, bilingual call centers across multiple time zones with full business continuity programs. |
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Ability to report new claims through the web. |
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Flexible fulfillment options designed to ensure fast and efficient fulfillment of replacement handsets to customers while promoting increased penetration. |
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Customized fraud management processes to minimize the exposure to fraudulent claims. |
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E-mail notifications to promote first call resolution and increase customer satisfaction. |
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Fully integrated IT systems which link claims, fulfillment, recovery and repair activities together, allowing Signal’s call center representatives to track the status of customer’s claims throughout the entire claim experience. |
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Customers and wireless carrier employees can track the status of claims, shipment, or damaged handset return through the web, IVR or call center representative. |
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Comprehensive coverage on wireless handsets, combined with a simple, rapid-response claims adjudication process ensures a hassle-free customer experience, which drives high first call resolution. |
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Claimed equipment is replaced in a quick and efficient manner, resulting in high customer satisfaction. |
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Comprehensive reporting and analysis on all aspects of the program are available, based on our clients' needs. |
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Extensive account management and client support services are focused on achieving jointly established program goals, while maintaining our “open book” philosophy. |
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